Types of Information We Collect
Tom’s Urban does not require visitors to submit personal information (meaning information about a visitor that can uniquely identify the visitor) to Tom’s Urban while visiting the Tom’s Urban Website; however, we do require visitors to submit personal information to register for specific online promotions or to participate in certain online programs, surveys, auctions, or other transactions or activities. On any particular registration page on the Tom’s Urban Website, we may request personal information such as the visitor’s date of birth, gender, email address, telephone number, and/or other contact and demographic information related to the particular promotion, program, auction, survey, or transaction.
How We Use the Information We Collect
Tom’s Urban might also use your personal information, alone or in combination with the information submitted by other users, to improve the Tom’s Urban Website’s navigation or infrastructure and in internal marketing analyses or reviews. In addition, we may use the information collected through cookies to identify and authenticate visitors so that we can provide more customized information and services to visitors, and to improve and update our sites, products, and services. We also may use the information we obtain about you in other ways for which we provide notice at the time of collection.
Information We Share
We may disclose aggregated information about visitors without restriction. Tom’s Urban does not sell, rent, individually post, or otherwise disclose any personal information about visitors to unrelated third parties for marketing purposes. However, the personal information that you provide will be available to Tom’s Urban, our affiliates, agents, representatives, franchisees, and trusted service providers and contractors, as appropriate, to be used for the purposes indicated at the time you voluntarily provide such personal information and to support out business.
In addition, we may disclose your personal information to (1) comply with any court order, law, or legal process, including to respond to any government or regulatory request, and/or (2) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Tom’s Urban, Tom’s Urban Website visitors, or others.
If you place an order on the Tom’s Urban Website, our third party service provider may collect or receive certain information about you, including, but not limited to, your credit or debit card number, expiration date, and other payment details. Please be advised that we do not store your payment information.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of the Tom’s Urban Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to feedback@Tom’s Urban.com.
Accessing and Correcting Your Information
You can review and change your personal information by logging into your account on the Tom’s Urban Website and visiting your account profile page.
Children Under the Age of 13
The Tom’s Urban Website is not directed to, and Tom’s Urban will not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at feedback@Tom’s Urban.com.
When you visit the Tom’s Urban Website, we may also collect certain non-personal information by automated means, such as cookies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. We may also use third-party website analytics tools (such as Google Analytics) that collect information about user traffic on the Tom’s Urban Website. The information we may collect by automated means may include, but is not limited to, the following:
information about the devices you use to access the Internet (such as the IP address and the type of the device, operating system, and web browser);
dates, times, and duration of visits to the Tom’s Urban Website (including whether you are a repeat or first time visitor); and
information on actions taken on the Tom’s Urban Website (such as page views and site navigation patterns).
We may use your information to:
register you for an account on the Tom’s Urban Website and manage and maintain your account;
provide you with products and services you request;
send you emails or other information or materials you request;
respond to your questions and comments and provide customer support;
communicate with you about our and our affiliates’ products, services, offers, and promotions;
operate, evaluate, and improve our business and the products and services we offer; and
comply with applicable legal requirements and industry standards.
We offer you the following choices about what information we collect from you and how we communicate with you:
Cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of the Tom’s Urban Website’s features.
Promotional Emails. If we have sent you a marketing email, you may choose not to receive additional marketing emails from us by following the unsubscribe instructions contained in each email. Upon receipt and processing of an opt-out request, Tom’s Urban will, within a commercially reasonable amount of time, remove your information from any email lists used to provide you with special offers from Tom’s Urban or its affiliates in the future.
Web Analytics. You may opt-out of the aggregation and analysis of data collected about you on the Tom’s Urban Website by our web analytics vendor by visiting https://tools.google.com/dlpage/gaoptout and downloading and installing the Google Analytics Opt-out Browser Add-on.